Why should I use Kandela to help me set up my home services instead of going to the providers directly?
Kandela is a free service to you, and our mission is to provide new home owners and renters with a time-saving, convenient, and pleasant customer experience. Instead of spending hours on the phone speaking to representatives from many different service providers, you can deal with one friendly, knowledgeable Kandela concierge. Kandela is an authorized reseller for the most trusted national providers of home services across the country and your concierge can let you know about all of your home service options, including bundles, and set up the ones you want. You will receive the best available price by ordering through Kandela.
Is there a cost to Kandela clients?
Our service is free to our clients. Of course, you will still have to pay the service providers for the products or services that you order through Kandela as well as any associated charges, such as installation fees and taxes.
How can Kandela afford to provide this service for free?
Kandela has agreements with the nation’s largest and most respected home service providers who pay us a fee to market and sell their services for them. Under this model, consumers pay nothing for the services provided by Kandela. The cost is free while the convenience is priceless.
Who is responsible for providing the services and products that I order?
All services ordered through Kandela are fulfilled directly by the service providers that you choose. Kandela connects you with the service providers and does not provide any of the services directly. We are not responsible for any action on the part of any service provider. Any questions or comments relating to the quality of the service you receive from a service provider should be directed to the respective service provider.
May I use different payment methods for different services?
The service providers determine the available payment options. Typically, you have the option of paying with credit card, electronic funds transfer or check.
Are my credit card number and other personal information secure with Kandela?
Kandela does not store any personal information on our website. We collect personal information and payment information from our clients so we can order and set up your services for you. Any personal information we collect is encrypted on our server and only shared with the service providers that you choose and approve. Our Privacy and Security Statement provides greater detail about our commitment to your privacy and security.
How do I confirm my requested service start dates, appointments, and deliveries?
Your Kandela concierge will send you a summary of services you ordered along with requested start dates and relevant account information. We encourage you to call your concierge directly with any questions. We will make every effort for you to reach them easily, quickly, and conveniently. Be sure to add your Kandela concierge to your safe senders list so that emails do not end up in your spam folder.
How can I get help using this service?
Call or email us any time – 888-826-8449 / concierge@kandela.com. We are here to help!
How can I suggest improvements for this site?
Please email us at concierge@kandela.com or fill out the form on the Contact Us page. We appreciate any feedback that you can provide!